Refund policy

Return & Refund Policy

Thank you for choosing Rejoice Rose. We aim to provide a seamless shopping experience. Please review our updated Return & Refund Policy below:

Refund Policy

Eligibility for Refunds

We do not offer returns or exchanges. Refunds will only be issued under the following circumstances:

1. Damaged Products: If the product is damaged at the time of delivery.
2. Missing Items: If any items are missing from your order.
3. Wrong Items Delivered: If you receive the wrong items.

Note:

1. You must contact us on the date of delivery to claim a refund.
2. An unboxing video of the package or a photo of the damaged product is required to process the refund.
3. Refund requests will only be considered if you contact us on the same day of delivery.

Cancellation Policy

1. Cancellation Time Frame
2. Customers can cancel their order within a strict 6-hour window from the time of order placement. No cancellations will be accepted after this period.
3. Cancellation Procedure
4. To cancel an order, customers must [insert cancellation process, e.g., contact our customer support team via WhatsApp at [insert contact]].
5. Refund Eligibility
6. Refunds will only be issued for orders cancelled within the 6-hour window. If the order has been packed or processed within this period, a refund may not be possible.
7. Refund Process
8. The refund amount will be credited back to your account within 5-7 working days from the date of cancellation.
9. Non-Cancellable Items
10. Some products or services may be non-cancellable, especially if the order has already been processed or shipped.

Changes to the Return & Refund Policy

We reserve the right to update and modify our shipping and refund policy at any time.

Contact Information

If you have any questions or concerns about our return & refund policy, please contact us on WhatsApp [9566933702]